Frequently asked questions

Choose a studio, choose by the hour or the whole day, then pick a day and a time that is free. You see the exact total before you pay, and the booking is confirmed as soon as the payment goes through.

By the hour, you pick a start and an end time, from the studio's minimum booking upwards, and pay the hourly rate. By the day, you book the studio for the whole day at its day rate. Each studio's page shows both rates, and evening or weekend rates may differ; the booking page always shows the exact total.

Yes. When you continue to payment we hold the time for a few minutes, and the page shows how long is left. If you do not finish paying in that time, the time goes back on the calendar and nothing is charged.

Online, by card, through Thawani's secure payment page. You pay the full amount when you book. Your card details go to Thawani; we never see or store your card number. Your confirmation and receipt arrive on WhatsApp and by email.

No. To book you give your name, mobile number and email, and confirm them with a 6-digit code we send to your WhatsApp and email. An account is optional: it keeps your bookings in one place and makes booking again quicker.

With a door code. Once your booking is paid, we send the code on WhatsApp and by email, and it appears on your booking page from one hour before your start time. It opens the door only during the time you booked, so arriving early does not open it before your start time.

Yes, when the time straight after your booking is free. During your session, ask for more time from your booking page or by scanning the code on the studio's tablet. Extra time is paid separately, before it starts, and we send you a door code that covers it.

We are in Al Khuwair, Muscat. The directions link on your booking page opens the map. [Parking: confirm with the owner.]

Bookings cannot be changed on the website. Message us on WhatsApp with your booking reference, and we move it if the new time is free.

Bookings cannot be cancelled on the website: message or call us, as early as you can. What you get back depends on how long before the start time the booking is cancelled, as set out in our cancellation policy. A full refund is paid back to the card you paid with, through Thawani; when a partial refund is due, the studio contacts you and arranges it with you directly. If the studio cancels your booking, you always get a full refund.

Yes. Services are added to a studio booking: pick them on the booking page and they are included in the total before you pay. Some services, and our packages of several services, can also be requested on their own: the studio confirms the request and sends you a link to pay. Nothing is charged until you pay.

Some services have no fixed price. Tell us what you need, and the studio sends you a price by WhatsApp and email, with a link to pay online. It is booked once you pay, and nothing is charged before then. You can cancel the request from the same link while it is waiting for a price.